SIGNAL TROUBLESHOOTING.

THE SHORT VERSION

Follow a clear sequence before assuming a network outage. Follow a clear sequence before assuming a network outage.

THREE CHECKS TO MAKE

1. Find the provider’s current contract summary and confirm which company bills you.
2. Read the eligibility, minimum term, renewal and exception wording for the specific plan.
3. Keep a copy of the price and terms shown when you signed up.

WHEN THE ANSWER IS UNCLEAR

Write down the tariff name, date and exact wording that is confusing. Our guidance team can explain public information for free. For an account-specific answer, billing change, cancellation or service issue, contact your provider through its official channel.