KEEP YOUR NUMBER.

THE SHORT VERSION

Request a PAC and understand the switch date and any device debt. Ofcom says you can request your PAC by texting PAC to 65075. Give it to your new provider within its validity period and check any device repayments separately.

THREE CHECKS TO MAKE

1. Find the provider’s current contract summary and confirm which company bills you.
2. Read the eligibility, minimum term, renewal and exception wording for the specific plan.
3. Keep a copy of the price and terms shown when you signed up.

WHEN THE ANSWER IS UNCLEAR

Write down the tariff name, date and exact wording that is confusing. Our guidance team can explain public information for free. For an account-specific answer, billing change, cancellation or service issue, contact your provider through its official channel.